Microsoft Contact Center Unify Integration Certification
With Contact Center Unify Integration, enterprises can enables Azure Communication Service-based CCaaS applications using Microsoft Teams. As a certified vendors, your services become accessible to businesses worldwide through the Microsoft ecosystem.
Our testing coverage
PlanetX Labs, an authorized Microsoft certification lab, ensures a smooth onboarding process—helping you meet all technical and compliance requirements to join the platform.
Learn more about Microsoft Teams Contact Center Integration
Infrastructure integration
- Authentication & Access to OC Portal & APIs
- Truck and calling profile Setup
- MAPS and/or ER Setup
- Teams Setup & IVT Testing
API Integration and Testing
- TN Acquisition
- CDR/Call Duration
Operational Readiness
- Shared Tools
- Validation Results
Request certification
If you're ready to start the onboarding process to Microsoft Contact Center Unify Integration, fill out this form to reach our team.